The new space is absolutely terrible. Whoever designed it should take a minute to think if interior design is really what they should be doing. Its cluttered and cramped, dark and cold, the lockers are tiny, they removed the sauna, showers have no pressure and flimsy curtains. The workout equipment is old, the staff looks depressed, this gym is an absolute mess and there arent enough plates. The old space had old equipment but it had charm and good airflow. Now that thats gone, this gym is definitely the worst one in the Plateau now, especially considering the price.
Gym is cool, Stuardo is an amazing trainer but the manager of the place keept harassing me because I was wearing stringer tanktops. She said to me I was not the right client she was looking for. I changed area because it was really annoying. She was saying thats the rule but in every other Nautilus they never said a word about stringer tanktops.
Completely renovated but not as spacious as before.
A disgrace on customer service and care with a disrespectful manager on the front. She had asked me to upgrade my 50$ training sessions to some of $80 to get an specialist to do a training session adapted to a medical condition that I have. The trainer (normal nice guy) did not get the right information from the manager plus he was not prepared for my case. When I went back to the manager to ask for a refund or another training session I just found an absolute lack of management, responsibility, customer care and honesty as response. Nautilus Plus is a waste of money and energy - commercially very aggressive with customer-chasing policies and abusive contracts. At least in St-Laurent the staff shows professional and friendly.
This post is quite long, but if you are reading these reviews because you actually want to know what this gym is like, you will get the full picture. This branch recently moved, and while the location is new and renovated, the gym itself is definitely not. The administration had neglected the upkeep of the equipment in the old premises, and most of it was just moved to the new space. I was actually told before the move that they do not regularly maintain the equipment and count on members to report breakdowns and are very slow to act on repairs, if at all. The new space is smaller and the layout is so awkward and poorly planned that it makes me strongly question the competence of the "designer" or contractor, or whoever made the decisions on the placement of the equipment. Walking through the space is like navigating a maze, and the air circulation is poor, with some corners noticeably warmer.Two sets of nine TV screens mounted in front of the cardio machines with a large one in the middle broadcasting Nautilus ads. Out of the nine, one is playing Nautilus ads, two are the same channel, and two have defective audio, just static and interference.The group class schedule is pitiful, and the courses lack variety and are inconsistent and sparse. They blame the lack of classes to the lack of participation, but people stopped going because the classes are an afterthought, and lack the professionalism that a gym of this "caliber" should be offering. The group workout room is down one floor at ground level, and is a narrow space with small windows, giving it a basement feel, and the weight rack sounds like it's about to crash down with every jump.The locker rooms are still a work in progress after three months. The showers have no water pressure, there is no shelf in the stall for soap or shampoo, and the curtains have not yet been properly installed and keep tearing or falling down and are not replaced.They have only been in the new premises for a few months and the lack of upkeep that was so obvious in the old space has started to show. Can you get a workout at this gym - yes. Can you get an equally good workout at a gym that charges half the membership fees or less - emphatic yes! Nautilus is banking on an old idea of loyalty and reputation that just doesn't hold up in these competitive times. They say that their high fees are due the superior quality of their equipment and course offerings, and this is definitely not the case. They overcharge for a basic service that is lacking, and promote only the extras that bring in more money, like personal trainers and semi-private group sessions.What all of these details and complaints add up to is a total lack of attention and customer care which extends not only to this branch, but the company as a whole, as even complaints to their head office are ignored. Do yourself a big favour and take your business elsewhere!
Nautilus Plus Plateau is a Canadian Gym based in Mont-Royal, Quebec. Nautilus Plus Plateau is located at 55 Avenue du Mont-Royal O, Montréal, QC H2T 2S6, Canada.
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